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Sendra Rayne Minmatar Advocates of Sin	Posted - 2009.05.19 10:30:00 - [1] Is it me, or has the delay in getting petitions answered exceeding one week. Yes seven days. I know the DEVS are reading these forums. The question I pose to CCP is 'can you answer that player's petition in a timely manner before his account expires and he quits'? A week is a long time to wait for an answer. So what is the average waiting time for complaints to be answered by the MMOs that complete against Eve Online for customers. If you have a competitive MMO you play, then list the average wait time for an initial response to a complaint. Ikarium response time to complaint is an hour.
Sendra Rayne Minmatar Advocates of Sin	Posted - 2009.05.19 10:55:00 - [2] My personal petition was filed days ago and is valid not empty. Three or four of my accounts will expire before I expect to get an initial answer to my petition. I assume the wait is going to be at least a week. If they drag their feet, possibly the 4th one too which will end my Eve career. The first one expires in hours. I am in limbo because my Main was podkilled by Caldari Navy NPC trying to dock. Victim of an OLD BUG which has not be fixed. All I have to do now is start a new constructive thread, and search for a new MMO to start a paid subscription and play until my petition is FILTERED and then appealed. Let us limit this poll to the average wait time for a complaint concerning lost goods in a transaction (i.e. You DC during a trade and loose 1000 widges). I am interested in the wait for any MMO which is actively played. The example I have given in my initial openning statement is for lost goods. I will try to consolidate the poll into a table for all to examine.
Sendra Rayne Minmatar Advocates of Sin	Posted - 2009.05.19 10:59:00 - [3] Edited by: Sendra Rayne on 19/05/2009 11:01:32 Originally by: Sleepkevert If you'r talking about ikariam, there is no way to compare a browser game to a game like EVE. Game mechanics are a lot more difficult here, and with the amount of people flooding the petition queue, there is bound to be wait time since it takes a while to check out user stories and logs that don't show anything. It all depends on what catagory you filed your petition in really. That said, I agree that the current wait times are getting a bit insane. Maybe it's time to hire some new GM's? No Ikariam may not be as complex as Eve Online. But response time is not based on how complex a game is. I assume the time need for a GM in Ikariam and Eve Online to open and read a complaint to be equal. And the time need to research the facts to be equal. The poll is simple to establish what the wait times are, and then later we can debate the differences.
Sendra Rayne Minmatar Advocates of Sin	Posted - 2009.05.19 11:14:00 - [4] Originally by: Blane Xero Edited by: Blane Xero on 19/05/2009 11:06:42 Originally by: Sendra Rayne Edited by: Sendra Rayne on 19/05/2009 11:01:32 Originally by: Sleepkevert If you'r talking about ikariam, there is no way to compare a browser game to a game like EVE. Game mechanics are a lot more difficult here, and with the amount of people flooding the petition queue, there is bound to be wait time since it takes a while to check out user stories and logs that don't show anything. It all depends on what catagory you filed your petition in really. That said, I agree that the current wait times are getting a bit insane. Maybe it's time to hire some new GM's? No, we are comparing the costomer service response time of them all. WOW is listed at the top now. I am interested what the wait time are for Warhammer, etc.. No Ikariam may not be as complex as Eve Online. But response time is not based on how complex a game is. I assume the time need for a GM in Ikariam and Eve Online to open and read a complaint to be equal. And the time need to research the facts to be equal. The poll is simple to establish what the wait times are, and then later we can debate the differences. I have a funny feeling that Ikariam gets less than 1% of the same amount of petitions that Eve does. Thousands of people submit petitions every day, and often some re-submit the same petition numerous times and in the wrong sections. Then you have the people who petition the same thing on numerous accounts, and the people who re-open closed reimbursement petitions even when clearly told that their issue is non-reimbursable. Don't compare Sticks (Ikarium) to Forests (Eve).
Sendra Rayne Minmatar Advocates of Sin	Posted - 2009.05.19 11:16:00 - [5] Truncated. We are comparing all internet games which you pay a subscription for. WOW is now listed in the top. I am interest in what Wamhammer, etc.. are.

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